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Frequently Asked Questions

FAQ for you!

We do our best to inform our customers as much as possible when it comes to computers, new or old.  ​If you research general computer repair pricing, you'll find that our prices beat the majority of local alternatives, our work exceeds the expectations of our customers and our guarantees will keep you satisfied.

Please enjoy our FAQ and feel free to contact us if you have a question to add.

Q: Are all online remote services fraudulent?

A:  99.9% of them are fraudulent, yes.  The usually foreign, remote-based companies will give you no permanent repairs or guarantees as well as they will over-charge you every time.  We at Morris PC Solutions use a free program that we can extend to our customers to remote in and fix PC issues over the internet, while talking to us on the phone, in a safe, efficient and cost-effective manner.  There are sometimes limitations to what can be fixed in a remote session and we will be honest and inform you of all options. 

Q: My computer is running slow, what should I do?

A:  A slow PC can be that way for a multitude of reasons, hardware or software.  If the PC is more than five-years-old then it could be a hardware issue and our diagnostics testing could identify the problem or verify your computer's time is up and we can offer you options at that point.  If your computer has no hardware problems, then the software can be fixed & improved.  New PC's tend to be slow from the plethora of unnecessary programs they come with or it could be slowed from viruses.  Whether it's hardware or software, there are several options to consider based on age and price which we are happy to advise in full detail based on each situation.

Q: My computer is acting up, should I do a System Restore or Factory Reset?

A:  Oh my no.  Contrary to common belief, doing a system restore will more than likely not erase the problem and instead make it more difficult to eradicate, and thus, more costly.  Never do a factory restore/reset either, that will completely erase everything on the hard drive and reset it to factory settings, as if you just pulled it out of the box.  If you plan to reset the computer, be sure to have your files backed up first.  If your computer is in bad enough condition to consider one of these options, please bring it in and we can likely permanently fix the issues without going to these extremes.

​Q: How often should I have my computer checked?

A:  The frequency of checkups depends on the average condition and number of users.  The more people that use a computer, the more likely it is to become slowed down or infected.  With more than two users on a PC, our recommendation would be to have it checked and cleaned every six months.  If it is just one user and a relatively new PC then one check-up a year would be appropriate.  The repeated cleaning process is typically faster and therefore discounted in price depending on how often the computer is brought in for cleanings as well.

Q: My computer is making noise, what should I do?

A:  There are quite a few different noises a PC can make, either laptop or desktop, that could indicate many various issues.  If you hear any consistent unusual or loud noises then please consider bringing your PC in for testing, possible repair/refurbishing or data backup/transfer before it's too late.  Most noises commonly come from fans covered with dust and can be cleaned.   Using a can of compressed air is the easiest way to clean the computer yourself, although it may not help and the PC may require an in-depth cleaning.  If you decide to try cleaning the PC yourself, please be sure to use compressed air devices properly as they can cause physical damage if used incorrectly.  If these methods don't help, give us a call or come by with your PC and we can give it a detailed physical cleanup, diagnostic, etc, to resolve the sound.

Q: I'm looking to replace my old computer soon, what should I do?

A:  We could suggest brands to buy or avoid, but we would hate to play favorites or slander.  Honestly it's the parts inside that make the biggest difference; we can inform each customer of what to look for based on what they use their PC for and their price range.  The phrase 'you get what you pay for' is quite true when it comes to computers.  Aside from finding a proper new machine, you may want the new computer set up and/or have data that needs to be transferred or backed up which we can certainly achieve for you.  Buying a new PC can be a challenge, but we're happy to find you the exact computer you want for a price you'll find pleasing, whether you want to buy it yourself or if you'd like us to save you the trouble and money ordering it for you.

Q: How much should I spend on a new PC?

A:  The idea to keep in mind we've suggested to customers over the years is this:  consider that you're paying at least $100 per year for the computer, whether laptop or desktop.  If you get a cheap PC for $200 - 300, it will probably only last you two to three years, if you spend $500 - 800 then you will likely get five to eight years with it, if not more.  Consider the parts inside the computer and shop wisely.  Many places online will sell the same PC for very different prices, but also be on alert for extended warranties.  We at MPCS can ease your burden by ordering you a new computer as well as set it up completely as desired.  Our prices will either match or beat most deals you will find as well as we can still obtain Windows 7 vs. Windows 8 & 10.

Q: Apple or Microsoft?

A:  If you are involved with graphics or music editing, then there is no better computer than a Mac.  They tend to be the flip side of the coin vs a Windows PC, both physically and visually.  Positive factors are Macs cannot get viruses other than bad apps and they are built with a simpler-to-use operating system.  The cons are that you lose particular controls and Windows-specific features, you might not be able to use certain programs or games you use now, and you will be paying significantly more for an Apple PC vs. Windows PC.  If you're interested in a Macintosh and have questions not easily found online, give us a call.

Q: I want to build a gaming computer...

A:  A decent build costs anywhere from $750 - $2.000.  If you are interested in having a custom PC built please give us a call, free quotes are available anytime.

Q: I keep getting pop-ups on my screen, what can I do?

A:  Many programs (specifically downloaded programs) have been secretly carrying unwanted programs and viruses on your computer.  Unfortunately, there are many different places to check for issues as well as many different methods for resolving those issues.  Our tune-up and virus removal services are specifically for this kind of issue and we can guarantee complete satisfaction.  Don't deal with the problems, have them fixed for a very reasonable price.

Q: What do I need for internet protection/security?

A:  One antivirus program is all that is truly necessary.  Having more than one can cause the two programs to conflict and so neither will work.  There is no perfect anti-virus program, whether it's free or paid for.  Many users will swear by one program or another, but we definitely recommend having at least one program to monitor your PC all the time.  We offer our customers a highly rated, world famous, free antivirus in need of one or wanting a change from their current, not so helpful, antivirus.​

Q: When should I think about upgrading my computer?

A:  Microsoft has officially ended support for Windows XP as of April 8, 2014; if you have a computer with Windows XP, it may still be useable for some time if properly configured, possibly even upgraded to a newer operating system.  Most older XP computers can't upgrade to Windows 7 or higher because their old hardware isn't supported by newer Windows operating systems, although there are a few exceptions.  We can check a computer over to see if it's worth/capable of upgrading; if not then we can recommend, order or build you a new computer as well as perform a full setup and data transfer.

If you have a question for this FAQ, contact us!